Booking Fee

A 50% booking fee is required at the time of booking to secure your appointment.

Your booking fee will be applied towards the total cost of your treatment on the day of your appointment.

If you need to cancel or reschedule and provide more than 24 hours’ notice, your booking fee will remain as a credit on your Skinsense account and can be used towards your next appointment.

Booking fees are non-refundable.

Cancellation & Appointment Policy

We understand that sometimes things come up and plans need to change. If you need to cancel or reschedule your appointment, we kindly ask that you provide us with at least 24 hours’ notice.

Cancellations & Rescheduling

More than 24 hours’ notice
No cancellation fee applies. Your booking fee will remain as a credit on your account to use towards your next appointment.

Between 3 and 24 hours’ notice
A cancellation fee of 50% of the booked treatment cost will apply. Your 50% booking fee will be used to cover this cancellation fee.

Less than 3 hours’ notice or failure to attend
A cancellation fee of 100% of the booked treatment cost will apply. Your 50% booking fee will be applied towards this amount, with the remaining 50% payable.

As a small business, late cancellations and missed appointments have a significant impact on our team. When an appointment is cancelled at short notice, we are often unable to offer that time to another client who may have been waiting for an appointment.

Any outstanding cancellation fees must be paid before another appointment can be booked.

Prepaid Treatments, Packages & Gift Vouchers

Where an appointment has been prepaid, is part of a package, or is being redeemed using a gift voucher, the applicable cancellation fee may be deducted from the treatment, package or voucher value.

Late Arrivals

We ask that you arrive on time for your appointment. If you arrive late, your treatment may need to be shortened to ensure we don't impact the appointments following yours.

If there is not enough time remaining to safely or appropriately perform your treatment, your appointment may need to be rescheduled and the applicable cancellation fee may apply.

Repeated Cancellations

Clients with a history of repeated cancellations, rescheduling or missed appointments may be asked to prepay future appointments in full before a booking can be secured.

Exceptional Circumstances

We understand that genuine emergencies and unexpected circumstances can occur. Exceptional circumstances may be considered at management's discretion.

By booking an appointment with Skinsense, you acknowledge and agree to our Booking Fee and Cancellation & Appointment Policy.

We genuinely appreciate your understanding. These policies allow us to respect the time of our clients and our team, while continuing to provide the best possible experience for everyone who visits Skinsense. 🤍